FAQ's

You can check the balance owing on your device by texting "Upgrade" to 43383.This amount will be the remaining amount to buy out of your contract you signed when purchasing a phone, but it will not include any outstanding bill payments or any amount you have Financed/Plus Priced. This number is based on the amount of Subsidy SaskTel provided you when you purchased your phone on a contract and how many months of the contract you have remaining.

iPhones - We need you to ensure you have your: Device Passcode Apple ID password Android Phones - We need you to ensure you have your: Device Passcode Google Account password Samsung Account password (If you have a different Samsung account than your Google Account) Additionally, we recommend bringing any Email Passwords or passwords for any other accounts you may want assistance ensuring it gets put onto your new device.If you can't figure out what your password is, please bring as much information as possible and we can try to assist you with resetting the password.

Turning your phone off and then back on or selecting the Restart option will sometimes resolve this.If this doesn't resolve it, we will often recommend re-installing the SIM card as a second step to try. If you need assistance with this, we are happy to help you do this when you bring your phone in-store..

VoLTE is Voice over LTE.A VoLTE capable device allows your device to make calls over a LTE network instead of the 3G network. This provides a higher quality signal which can improve clarity as well as allow your phone to continue to use the LTE network instead of the 3G network for data during a call. This means you will get faster data speeds while talking on a VoLTE call, which is especially useful if you are multi-tasking.Also, it is worth noting that VoLTE will be serving as a replacement for calling over 3G and will eventually replace the 3G calling network. This is currently happening with many USA based carriers throughout 2022, so we recommend making sure you have a VoLTE capable device to ensure you can use all the carrier networks in the USA.

Whenever you purchase a new device and sign a new contract with SaskTel, you must be put onto a current rate plan.