Frequently Questions

Below are frequently asked questions, you may find the answer for yourself

Your temporary PIN is your 10 digit phone number. It is used during the initial setup of your Voicemail service, but you will be prompted to pick a permanent PIN you need to make sure to remember.Example: Your phone number is: 1 (306) 867-2273. Your Temporary PIN is: 3068672273.

IPhones - We need you to ensure you have your: Device Passcode Apple ID password Android Phones - We need you to ensure you have your: Device Passcode Google Account password Samsung Account password (If you have a different Samsung account than your Google Account) Additionally, we recommend bringing any Email Passwords or passwords for any other accounts you may want assistance ensuring it gets put onto your new device.If you can't figure out what your password is, please bring as much information as possible and we can try to assist you with resetting the password.

Turning your phone off and then back on or selecting the Restart option will sometimes resolve this.If this doesn't resolve it, we will often recommend re-installing the SIM card as a second step to try. If you need assistance with this, we are happy to help you do this when you bring your phone in-store.

VoLTE is Voice over LTE.A VoLTE capable device allows your device to make calls over a LTE network instead of the 3G network. This provides a higher quality signal which can improve clarity as well as allow your phone to continue to use the LTE network instead of the 3G network for data during a call. This means you will get faster data speeds while talking on a VoLTE call, which is especially useful if you are multi-tasking.Also, it is worth noting that VoLTE will be serving as a replacement for calling over 3G and will eventually replace the 3G calling network. This is currently happening with many USA based carriers throughout 2022, so we recommend making sure you have a VoLTE capable device to ensure you can use all the carrier networks in the USA.

Whenever you purchase a new device and sign a new contract with SaskTel, you must be put onto a current rate plan.

By Phone- To pay your bill by phone using a credit card, call 1.800.SASKTEL (1.800.727.5835) Online- You can pay your bill online with MySASKTEL Online banking or through your bank's website. By Mail - You can pay your bill by mail with cheque, money order, or bank draft. Don't send cash through the mail. Tear off the payment portion of your bill and mail it with your payment to this address: SaskTel CMR P.O. Box 2121 Regina, Saskatchewan S4P 4C5 .

Plus Pricing allows you to pay a smaller portion of the device cost upfront, and the remaining portion is charged to your SaskTel wireless bill on a monthly basis. For example, if you purchased the Samsung Galaxy S10 for $0 upfront with the "Plus Pricing 2YR Voice & Data (+$10/mo.)" option, you would be paying an additional $10/mo. on your monthly bill over the 2 years of your contract. Note: there is 0% interest on all Plus Pricing option.

Unfortunately, as per SaskTel policy, we cannot unlock devices over the phone or chat unless you have a SaskTel account. Please stop by Echo Sound Ltd. and we will gladly assist you in-store.

Contact Info

Address: 161 Broadway St West

Address: PO Box 1562

Address Fort Qu'Appelle Saskatchewan

Address S0G 1S0 - Canada

Phone: (306) 332 6711

Phone: Toll Free (800) 995 6711

Fax: (306) 332 1815

Email: echo.sound@sasktel.net



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    Echo Sound Ltd. is Saskatchewan's premiere rural electronics store, serving the public since 1989

    We offer competitive pricing and uncomparable personal service that is simply not available at a big box store.

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