Frequently Asked Questions

Your temporary PIN is your 10-digit phone number (for example: 3068672273). It is used during the initial setup of your voicemail service, after which you will be prompted to pick a permanent 4-to-15 digit PIN for security.

You can instantly check the balance owing on your current device by texting "Upgrade" to 43383. This fee is calculated based on your original device subsidy and the remaining months on your current contract.

To help us transfer your contacts, photos, and messages seamlessly:

• iPhones: Bring your current device passcode and your Apple ID & password.
• Android devices: Bring your lock screen passcode, plus your Google Account or Samsung Account login details.

We also recommend bringing any email addresses and passwords you need set up on your new phone.

First, check that your SIM card is seated properly and that your device's roaming settings are enabled if you are travelling. You can also try restarting your phone or turning Airplane Mode on and off. If you are still experiencing "No Service", visit Echo Sound and our technicians will test your SIM card and network provisioning.

VoLTE (Voice over LTE) allows voice calls to be transmitted over SaskTel's high-speed LTE data network rather than legacy 3G voice bands. This provides significantly clearer HD voice quality, faster call connection times, and the ability to browse the web or use apps at full 4G/5G speeds while actively on a phone call.

Whenever you purchase a subsidized new device and sign a new 2-year contract with SaskTel, you must transition onto an in-market, currently available rate plan. If you wish to keep a grandfathered plan, you can purchase a device outright at full retail price or bring your own phone.